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Privacy Policy

Protecting your data with complete transparency and GDPR/CCPA compliance

1. Introduction

Cralpk Research ("we," "us," or "our") operates cralpkresearch.com. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

2. Definitions

Service: Website and all services operated by Cralpk Research

Personal Data: Information about an identifiable individual

Processing: Any operation performed on data including collection, recording, organization, storage, retrieval, use, disclosure, or deletion

3. Types of Data We Collect

Information You Provide Directly

  • Contact Information: Name, email address, phone number, company, position
  • Account Data: Login credentials, profile information
  • Communication Data: Messages, support requests, feedback
  • Respondent Data: Survey responses, demographic information, behavioral data

Information Collected Automatically

  • Device Information: Device type, operating system, browser type
  • Usage Data: Pages visited, time spent, clicks, scroll depth
  • Location Data: IP address, approximate geographic location (not precise)
  • Cookies: Session and persistent cookies for functionality and analytics

4. Legal Basis for Processing

We process your data based on:

  • Consent: You've explicitly consented to the processing
  • Contract: Processing is necessary to fulfill our agreement with you
  • Legal Obligation: We're required by law to process the data
  • Legitimate Interests: Processing is necessary for legitimate business purposes

5. How We Use Your Data

We use collected data for:

  • Providing and improving our services
  • Processing transactions and sending related information
  • Sending promotional communications (with consent)
  • Conducting research and analytics
  • Detecting and preventing fraud and security issues
  • Complying with legal obligations
  • Responding to your requests

6. Data Retention

We retain your data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. For respondent data, we retain information for 7 years after collection unless you request deletion sooner. You can request deletion at any time.

7. Your Rights (GDPR & CCPA)

GDPR Rights (EU Residents)

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of your data
  • Restriction: Restrict how we use your data
  • Portability: Receive your data in a portable format
  • Objection: Object to specific processing activities

CCPA Rights (California Residents)

  • Know: Request what personal information we've collected
  • Delete: Request deletion of your personal information
  • Opt-Out: Opt-out of the "sale" of personal information
  • Non-Discrimination: We won't discriminate against you for exercising your rights

8. Data Security

We implement comprehensive security measures:

  • TLS 1.3 encryption for all data in transit
  • AES-256 encryption for data at rest
  • Regular security audits and penetration testing
  • ISO 27001 certification for information security
  • SOC 2 Type II compliance
  • 24/7 security monitoring and incident response

9. Cookies

We use cookies to enhance your experience. See our Cookie Policy for details. You can control cookie preferences through your browser settings.

10. Third-Party Sharing

We share data with:

  • Service Providers: Cloud infrastructure, analytics, payment processing
  • Legal Requirements: When required by law or court order
  • Business Transfers: In case of merger, acquisition, or bankruptcy
  • Your Consent: With your explicit permission

11. International Data Transfers

We may transfer data internationally. For transfers from EU to non-EU countries, we use:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions where applicable
  • Your explicit consent

12. Children's Privacy

We do not knowingly collect data from children under 13. If we learn we've collected data from a child under 13, we'll delete it immediately. Parents concerned about data collection should contact us.

13. Contact Us

For privacy inquiries, data requests, or to exercise your rights:

Email: privacy@cralpkresearch.com

Address: 112/4 Soho Tower,Sector 67, Gurgaon, Haryana 122001, India

We'll respond to all requests within 30 days.

14. Changes to This Policy

We may update this privacy policy. Significant changes will be announced via email or prominent notice on our website. Your continued use of our service constitutes acceptance of changes.

Last Updated: June 24, 2025